Hire bilingual operations talent — without the complexity
We place AI-capable customer service, admin, and marketing professionals from Latin America into US teams. One US contract, one monthly invoice. We handle everything else.
You pay a US company, domestically. No international payroll, tax forms, or compliance work on your side.
From role description to embedded team member
A simple four-step process. Most clients meet their first candidates within one week of the initial conversation.
Tell us what you need
Share the role, responsibilities, and working hours. We scope the right talent profile with you on a short call.
We source and vet
Every candidate is screened for English fluency, role skills, AI-tool proficiency, and professional references.
You interview and choose
Meet the shortlist. You make the final call — we only place people you're confident in.
They start. We manage.
We handle contracts, compliance, and payments. If it's not working within 60 days, we replace at no cost.
The complexity is our job, not yours
Hiring internationally usually means tax forms, foreign payments, contractor compliance, and legal uncertainty. Our model removes all of it: you sign one agreement with a US company and receive one monthly invoice. That's the entire administrative footprint on your side.
Your working hours, not a night shift
Latin America overlaps US time zones almost entirely. Your team member is online when you are — real-time collaboration, not 24-hour email lag.
AI-capable from day one
Every placement is assessed on modern AI tools — Claude, ChatGPT, automation platforms — before they ever meet you. They arrive ready to work the way your team works now.
Managed, not abandoned
We stay involved after placement — structured check-ins through the first 60 days, then ongoing account management. If something isn't working, we fix it.
Bilingual by default
Fluent English and native Spanish. If you have LATAM operations, suppliers, or customers, your placement bridges both worlds.
Mitch Leggs
I've spent 17+ years in enterprise technology at JPMorgan Chase and Capital One, and I currently lead product at a national logistics company. I've also built and managed distributed teams in Latin America — including nearshore contractors at my former agency, Atlantica Marketing, and the team behind a mobile game with 25 million downloads.
I started Super Massive because that experience showed me how effective bilingual Latin American professionals can be when expectations, communication, and working relationships are set up well.
Two professionals in our current talent network previously worked with me at Atlantica Marketing. Super Massive is built on that direct experience hiring and managing nearshore contractors—not on manufactured case studies or borrowed client logos.
Built for operations-heavy businesses
We focus on companies where responsive, bilingual support and coordination roles directly drive the business.
Logistics & supply chain
3PLs, freight forwarders, and warehousing companies that need bilingual coordination between US headquarters and carrier or LATAM operations.
Insurance & insurtech
Customer support, claims intake, policy administration, document processing, billing coordination, and back-office support for carriers, agencies, and insurance technology companies.
Mid-market SaaS
Customer success, onboarding support, QA, and back-office operations for growing software companies.
E-commerce & retail
Order management, customer support, catalog maintenance, and marketplace operations.
Professional services
Administrative support, scheduling, invoicing, and project coordination for service firms.
Healthcare operations
Billing support, patient scheduling, records management, and administrative coordination.
Design Studio for founders who want taste and speed
Alongside our talent placement work, we design brands, websites, and product experiences for founders and small teams. Same principles: clarity, restraint, and no bullshit.
Design Studio
Tell us about the role
We'll respond within one business day, and you'll meet candidates within a week.